Hotel Operations Manager

Mohammed
Ait Daoud

Multi-Property & F&B Leadership · 12+ Years International

Directing world-class hotel and restaurant operations across five-star properties in Saudi Arabia, Bahrain, Seychelles, and Morocco. Specialist in building, hiring, and training high-performance teams — from front-of-house service staff to full kitchen brigades — where precision, people, and passion converge.

12+ Years Experience

4 Countries

5★ Properties

200+ Staff Trained

5+ Pre-Openings

Fairmont · Jumeirah

Four Seasons · Savoy

Core Expertise

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Hotel Operations

Multi-Property Management
Pre-Opening & Launch
SOP Design & Enforcement
Seasonal Event Coordination
Service Quality Oversight

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Commercial & Financial

Revenue Management & Pricing
Budget Planning & Cost Control
Invoice Control & Closing
Supplier Negotiation
KPI Monitoring

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Guest Experience

Complaint Resolution
Online Reputation Monitoring
Customer-Centric Culture
International Guest Communication
Satisfaction Index Improvement

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People & Talent

Full-Cycle Recruitment & Hiring
Staff Onboarding & Induction
F&B & Kitchen Staff Training
Performance Coaching
Cross-Cultural Team Leadership

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Kitchen & F&B

Kitchen Brigade Management
HACCP & Food Safety Compliance
Menu Pricing & Costing
Beverage Program Development
Multi-Outlet Coordination

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Training & Development

Training Manual Authorship
Service Standard Blueprinting
Group-Wide Program Rollout
Brand Standard Enforcement
Mentorship & Succession Planning

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Systems & Tools

POS Systems
Booking.com & OTA Platforms
Revenue & Operational Reporting
Alveno / Storyous (open to)
OHS Documentation

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Languages

Arabic — Native
French — Fluent
English — Fluent (Active)
Spanish — Conversational
Open to international postings

What I Bring to Your Property

Whether you are opening a new property, restructuring operations, or need to elevate your team's performance — Mohammed delivers hands-on leadership with a proven framework built across world-class brands.

Recruitment & Hiring

End-to-end talent acquisition for hotel and F&B teams — from job profiling and candidate screening to structured interviews and final selection. Mohammed has built teams of 45+ people from scratch across luxury properties in 4 countries, always hitting operational readiness on time.

Front-of-house & back-of-house recruitment
Department head selection & vetting
Kitchen brigade hiring (all levels)
Onboarding & induction program design

Staff Training & Development

Structured, brand-calibrated training programs that turn new hires into confident professionals and elevate existing teams. Mohammed's training manuals have been adopted as group-wide blueprints across multi-property hospitality groups.

Service standard training (5-star level)
SOP documentation & rollout
Performance coaching & mentorship
Brand culture & guest-centric mindset

Kitchen Staff Training

Comprehensive kitchen team development covering HACCP compliance, food safety culture, and operational discipline. Mohammed bridges the front-of-house and kitchen divide — ensuring both sides of the pass operate as one cohesive unit.

HACCP & food safety compliance training
Kitchen hygiene standards & audits
Temperature control & allergy protocols
Cross-team communication improvement

Pre-Opening Management

Concept to first-cover operational leadership for new restaurant and hotel launches. 5+ successful pre-openings delivered across luxury and high-volume environments — on schedule, within budget, exceeding revenue targets.

Venue concept & operational setup
Team build, hire & train from zero
Pricing strategy & supplier contracts
Soft launch management & GSI monitoring

Operations Turnaround

Diagnosing and fixing underperforming hotel or F&B operations. Mohammed restored Jumeirah Royal Saray's revenue to 85% of pre-COVID levels in 8 months — a testament to his systematic approach to operational recovery.

KPI audit & gap analysis
Cost structure review & optimisation
Service quality reset
Team performance restructuring

Interim & Consulting

Available for interim General Manager, Operations Manager, or F&B Director engagements. Brings immediate impact with zero onboarding lag — a seasoned operator who can walk in and run a property from day one.

Interim GM / Operations Manager
F&B Director coverage
Multi-property oversight
Open to relocation globally

Training Philosophy

"A great team is not hired — it is built. Every training session, every standard set, every correction made with respect is an investment that compounds over time."

Mohammed's approach to staff development is rooted in his own journey — rising from F&B Waiter to Operations Manager through exactly the kind of structured mentorship he now delivers to others. He does not train staff to follow scripts; he trains them to understand why five-star hospitality works the way it does.

His training programs have become group-wide standards at multiple hotel groups — because they are practical, measurable, and designed for the real pressures of high-volume service environments.

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Standards-First

Every training program begins with crystal-clear SOPs — measurable, enforceable, and tied to brand values

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Practice-Based Learning

Role-play, live service simulation, and shadow shifts — skills built through repetition, not just classroom hours

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HACCP & Safety Culture

Kitchen and F&B staff trained to internalise food safety — not just pass audits but build a culture of hygiene

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Measurable Outcomes

Training impact tracked via GSI scores, mystery audits, and KPI benchmarks — always tied to business results

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Cross-Cultural Delivery

Training delivered in Arabic, French, and English — effective across diverse international teams

Career Journey

Jun 2024 — Present

Saudi Arabia

Operations Manager — Multi-Outlet F&B

Cuisine Land

Directing daily operations across a multi-outlet portfolio serving 300+ covers per service with full P&L accountability
Established OHS-compliant SOPs and training frameworks delivering measurable consistency in Guest Satisfaction Index scores
Optimized labor scheduling through POS integration, reducing payroll expenditure by approximately 12%
Managing supplier relationships and negotiating procurement to protect margins and ensure uninterrupted supply

300+ Daily Covers –12% Payroll Cost

May 2022 — Apr 2024

Seychelles

F&B Manager

Savoy Resort & Spa

Full hotel F&B operations with complete P&L ownership, invoice control, and HACCP compliance across all departments
Grew average outlet profitability by 18% through strategic pricing adjustments and supplier renegotiations
Raised Guest Satisfaction Index by 22% by restructuring service protocols and launching a performance improvement program
Reduced overhead costs by 9% through coordinated resource allocation across all departments

+18% Profitability +22% GSI Score –9% Overhead

May 2021 — Apr 2022

Al Khobar, Saudi Arabia

General Manager — Pre-Opening & Launch

Ninar Restaurant

Spearheaded end-to-end launch of a high-volume fine dining venue — concept, recruitment, pricing, and SOP creation
Built and onboarded a 45-person team from scratch, surpassing first-month revenue projections by 15%
Secured COGS 5% below industry benchmark through purchasing systems and supplier contracts
Authored training programs adopted as the group-wide blueprint for all future hospitality launches

45-Person Team Built +15% vs Revenue Target

Aug 2019 — Apr 2021

Al Seef, Bahrain

Assistant F&B Manager & Outlets Manager

Jumeirah Royal Saray ★ Employee of the Year

Supported the F&B Director across 5+ hotel outlets managing daily operations, team performance, and budget reporting
Restored outlet revenue to 85% of pre-COVID levels within 8 months by restructuring service models
Led pre-opening of signature bar and lounge concepts, crafting beverage programs and service standards from inception

5+ Outlets Managed 85% Revenue Recovery

Oct 2017 — Jul 2019

Riyadh, Saudi Arabia

Assistant Gold Lounge Manager

Fairmont Hotels & Resorts ★ Best F&B Performance Award

Ran VIP Gold Lounge serving 100+ daily covers, maintaining guest satisfaction above 95%
Expanded per-guest revenue by 12% through strategic promotion of premium services

95%+ Guest Satisfaction +12% Per-Guest Revenue

2013 — 2017

Morocco

Earlier Career

Four Seasons Marrakech · Palais Faraj Fes

F&B Captain at Four Seasons Marrakech — five-star service across 3 high-volume luxury outlets at a top-10 Africa resort
F&B Waiter at Palais Faraj Suites & Spa — earned Service Excellence Award for top-rated guest scores

The Person

With over 12 years forging his craft across the GCC, Seychelles, and North Africa, Mohammed brings a rare blend of operational precision and genuine human warmth to every property he leads. He rose from F&B Waiter to Operations Manager entirely through merit — earning three industry awards along the way — and now channels that same discipline into building, training, and elevating the teams around him.

Fluent across Arabic, French, and English with conversational Spanish, Mohammed moves fluidly through international environments — as comfortable designing a kitchen training curriculum as he is personally resolving a VIP guest complaint at midnight. He is a builder: of teams, of standards, of excellence.

ArabicNative

FrenchFluent

EnglishFluent

SpanishConversational

HACCP Certified — Hazard Analysis & Critical Control Points

Occupational Health & Safety (OHS)

Food Safety & Hygiene

Leadership Development

Diploma in Hospitality Management — PHIDI Hotel Industry, Fes

Recognition & Awards

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Employee of the Year

Jumeirah Hotels & Resorts

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Best F&B Performance Award

Fairmont Hotels & Resorts

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Service Excellence Recognition

Palais Faraj Suites & Spa

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5+ Pre-Opening Launches

Across 4 countries in luxury hospitality

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Consistent Revenue Growth

GSI, profitability & cost improvements every role

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12-Year Track Record

Unbroken progression through world-class brands

Ready to Elevate Your Property

Available for senior operations, F&B leadership, training engagements & pre-opening projects · Open to relocation globally

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Phone

+212 610 130 178

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Mohammed.aitdaoud@yahoo.com

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ait-daoud-mohammed

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Location

Fes, Morocco

MohammedAit Daoud