Hotel Operations Manager

Mohammed
Ait Daoud

Multi-Property & F&B Leadership · 12+ Years International

Directing world-class hotel and restaurant operations across five-star properties in Saudi Arabia, Bahrain, Seychelles, and Morocco. Specialist in building, hiring, and training high-performance teams — where precision, people, and passion converge.

12+Years Experience
4Countries
5★Properties
200+Staff Trained
5+Pre-Openings
Mohammed Ait Daoud

Fairmont · Jumeirah

Four Seasons · Savoy

01

Core Expertise

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Hotel Operations

  • Multi-Property Management
  • Pre-Opening & Launch
  • SOP Design & Enforcement
  • Seasonal Event Coordination
  • Service Quality Oversight
📊

Commercial & Financial

  • Revenue Management & Pricing
  • Budget Planning & Cost Control
  • Invoice Control & Closing
  • Supplier Negotiation
  • KPI Monitoring
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Guest Experience

  • Complaint Resolution
  • Online Reputation Monitoring
  • Customer-Centric Culture
  • International Guest Communication
  • Satisfaction Index Improvement
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People & Talent

  • Full-Cycle Recruitment
  • Staff Onboarding & Induction
  • F&B & Kitchen Training
  • Performance Coaching
  • Cross-Cultural Leadership
🍽️

Kitchen & F&B

  • Kitchen Brigade Management
  • HACCP & Food Safety
  • Menu Pricing & Costing
  • Beverage Program Development
  • Multi-Outlet Coordination
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Training & Development

  • Training Manual Authorship
  • Service Standard Blueprinting
  • Group-Wide Program Rollout
  • Brand Standard Enforcement
  • Mentorship & Succession
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Systems & Tools

  • POS Systems
  • Booking.com & OTA Platforms
  • Revenue & Operational Reporting
  • OHS Documentation
  • Open to new tech platforms
🌍

Languages

  • Arabic — Native
  • French — Fluent
  • English — Fluent
  • Spanish — Conversational
  • Open to relocation globally
02

What I Bring to Your Property

Whether you are opening a new property, restructuring operations, or need to elevate your team's performance — Mohammed delivers hands-on leadership with a proven framework built across world-class brands.

01

Recruitment & Hiring

End-to-end talent acquisition for hotel and F&B teams. Mohammed has built teams of 45+ people from scratch across luxury properties in 4 countries — always hitting operational readiness on time.

  • Front-of-house & back-of-house recruitment
  • Department head selection & vetting
  • Kitchen brigade hiring (all levels)
  • Onboarding & induction program design
02

Staff Training & Development

Structured, brand-calibrated training programs that turn new hires into confident professionals. Mohammed's training manuals have been adopted as group-wide blueprints across multi-property groups.

  • Service standard training (5-star level)
  • SOP documentation & rollout
  • Performance coaching & mentorship
  • Brand culture & guest-centric mindset
03

Kitchen Staff Training

Comprehensive kitchen team development covering HACCP compliance, food safety culture, and operational discipline — bridging the front-of-house and kitchen divide.

  • HACCP & food safety compliance training
  • Kitchen hygiene standards & audits
  • Temperature control & allergy protocols
  • Cross-team communication improvement
04

Pre-Opening Management

Concept to first-cover operational leadership for new restaurant and hotel launches. 5+ successful pre-openings delivered — on schedule, within budget, exceeding revenue targets.

  • Venue concept & operational setup
  • Team build, hire & train from zero
  • Pricing strategy & supplier contracts
  • Soft launch management & GSI monitoring
05

Operations Turnaround

Diagnosing and fixing underperforming hotel or F&B operations. Restored Jumeirah Royal Saray's revenue to 85% of pre-COVID levels in just 8 months.

  • KPI audit & gap analysis
  • Cost structure review & optimisation
  • Service quality reset
  • Team performance restructuring
06

Interim & Consulting

Available for interim GM, Operations Manager, or F&B Director engagements. Brings immediate impact — a seasoned operator who can walk in and run a property from day one.

  • Interim GM / Operations Manager
  • F&B Director coverage
  • Multi-property oversight
  • Open to relocation globally
03

Training Philosophy

"A great team is not hired — it is built. Every training session, every standard set, every correction made with respect is an investment that compounds over time."

Mohammed's approach to staff development is rooted in his own journey — rising from F&B Waiter to Operations Manager through exactly the kind of structured mentorship he now delivers to others. He does not train staff to follow scripts; he trains them to understand why five-star hospitality works the way it does.

His training programs have become group-wide standards at multiple hotel groups — because they are practical, measurable, and designed for the real pressures of high-volume service environments.

🎯

Standards-First

Every program begins with crystal-clear SOPs — measurable, enforceable, and tied to brand values

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Practice-Based Learning

Role-play, live service simulation, and shadow shifts — skills built through repetition, not just classroom hours

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HACCP & Safety Culture

Kitchen and F&B staff trained to internalise food safety — not just pass audits but build a culture of hygiene

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Measurable Outcomes

Training impact tracked via GSI scores, mystery audits, and KPI benchmarks — always tied to business results

🌐

Cross-Cultural Delivery

Training delivered in Arabic, French, and English — effective across diverse international teams

04

Career Journey

Jun 2024 — Present

Saudi Arabia

Operations Manager — Multi-Outlet F&B

Cuisine Land

  • Directing daily operations across a multi-outlet portfolio serving 300+ covers per service with full P&L accountability
  • Established OHS-compliant SOPs and training frameworks delivering measurable consistency in Guest Satisfaction Index scores
  • Optimized labor scheduling through POS integration, reducing payroll expenditure by approximately 12%
  • Managing supplier relationships and negotiating procurement to protect margins and ensure uninterrupted supply
300+ Daily Covers–12% Payroll Cost

May 2022 — Apr 2024

Seychelles

F&B Manager

Savoy Resort & Spa

  • Full hotel F&B operations with complete P&L ownership, invoice control, and HACCP compliance across all departments
  • Grew average outlet profitability by 18% through strategic pricing adjustments and supplier renegotiations
  • Raised Guest Satisfaction Index by 22% by restructuring service protocols and launching a performance improvement program
  • Reduced overhead costs by 9% through coordinated resource allocation across all departments
+18% Profitability+22% GSI Score–9% Overhead

May 2021 — Apr 2022

Al Khobar, Saudi Arabia

General Manager — Pre-Opening & Launch

Ninar Restaurant

  • Spearheaded end-to-end launch of a high-volume fine dining venue — concept, recruitment, pricing, and SOP creation
  • Built and onboarded a 45-person team from scratch, surpassing first-month revenue projections by 15%
  • Secured COGS 5% below industry benchmark through purchasing systems and supplier contracts
  • Authored training programs adopted as the group-wide blueprint for all future hospitality launches
45-Person Team Built+15% vs Revenue Target

Aug 2019 — Apr 2021

Al Seef, Bahrain

Assistant F&B Manager & Outlets Manager

Jumeirah Royal Saray ★ Employee of the Year

  • Supported the F&B Director across 5+ hotel outlets managing daily operations, team performance, and budget reporting
  • Restored outlet revenue to 85% of pre-COVID levels within 8 months by restructuring service models
  • Led pre-opening of signature bar and lounge concepts, crafting beverage programs and service standards from inception
5+ Outlets Managed85% Revenue Recovery

Oct 2017 — Jul 2019

Riyadh, Saudi Arabia

Assistant Gold Lounge Manager

Fairmont Hotels & Resorts ★ Best F&B Performance Award

  • Ran VIP Gold Lounge serving 100+ daily covers, maintaining guest satisfaction above 95%
  • Expanded per-guest revenue by 12% through strategic promotion of premium services
95%+ Guest Satisfaction+12% Per-Guest Revenue

2013 — 2017

Morocco

Earlier Career

Four Seasons Marrakech · Palais Faraj Fes

  • F&B Captain at Four Seasons Marrakech — five-star service across 3 luxury outlets at a top-10 Africa resort
  • F&B Waiter at Palais Faraj Suites & Spa — earned Service Excellence Award for top-rated guest scores
Mohammed Ait Daoud
05

The Person

With over 12 years forging his craft across the GCC, Seychelles, and North Africa, Mohammed brings a rare blend of operational precision and genuine human warmth to every property he leads. He rose from F&B Waiter to Operations Manager entirely through merit — earning three industry awards along the way — and now channels that same discipline into building, training, and elevating the teams around him.

Fluent across Arabic, French, and English with conversational Spanish, Mohammed moves fluidly through international environments — as comfortable designing a kitchen training curriculum as he is personally resolving a VIP guest complaint at midnight. He is a builder: of teams, of standards, of excellence.

ArabicNative
FrenchFluent
EnglishFluent
SpanishConversational

HACCP Certified — Hazard Analysis & Critical Control Points

Occupational Health & Safety (OHS)

Food Safety & Hygiene

Leadership Development

Diploma in Hospitality Management — PHIDI Hotel Industry, Fes

06

Recognition & Awards

🏆

Employee of the Year

Jumeirah Hotels & Resorts

🥇

Best F&B Performance Award

Fairmont Hotels & Resorts

⭐

Service Excellence Recognition

Palais Faraj Suites & Spa

5+Pre-Opening Launches
+22%Best GSI Improvement
12Years Unbroken Progression

Ready to Elevate Your Property

Available for senior operations, F&B leadership, training engagements & pre-opening projects · Open to relocation globally

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Phone
✉️

Email

LinkedIn
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